Introduction and Overview

Welcome to Lancely's Privacy Policy. This document explains how we collect, use, protect, and share your personal information when you interact with our career development platform focused on inventory forecasting expertise.

Lancely ("we," "our," or "us") operates from Bar Tabac Au Brazza, 34 Rue de Reims, 45000 Orléans, France, and is committed to protecting your privacy while providing valuable career development services in inventory forecasting and supply chain management.

By using our website at Lancely.com or engaging with our services, you agree to the data practices described in this privacy policy. If you disagree with any part of this policy, please discontinue use of our services.

Information We Collect

Personal Information You Provide

When you interact with Lancely, you may choose to provide us with various types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Professional Details: Job title, company name, industry, experience level, career goals
• Learning Preferences: Skill assessments, course selections, learning objectives, preferred communication methods
• Account Information: Username, password (encrypted), profile preferences, notification settings
• Payment Information: Billing address, payment method details (processed through secure third-party providers)
• Communication Records: Messages sent through our contact forms, support tickets, feedback submissions

Information We Collect Automatically

When you visit our website or use our services, we automatically collect certain technical information:

How We Use Your Information

Lancely uses collected information for specific, legitimate business purposes that directly benefit your learning experience and career development:

Primary Service Delivery

• Delivering personalized career development content and inventory forecasting training materials
• Managing your account, processing enrollments, and tracking learning progress
• Providing customer support and responding to your inquiries about our services
• Sending important account notifications, course updates, and service announcements

Service Improvement and Analytics

• Analyzing usage patterns to improve our platform's functionality and user experience
• Developing new features and content based on user needs and feedback
• Conducting research to enhance our inventory forecasting curriculum and teaching methods
• Monitoring system performance and ensuring platform security

Communication and Marketing

With your explicit consent, we may use your information to:

• Send newsletters about industry trends in inventory forecasting and supply chain management
• Notify you about new courses, webinars, and learning opportunities that match your interests
• Share career development tips and best practices relevant to your professional goals
• Invite you to participate in surveys or feedback sessions to improve our services

Information Sharing and Disclosure

Lancely does not sell your personal information to third parties. We only share your information in specific, limited circumstances outlined below:

Service Providers and Business Partners

We work with trusted third-party service providers who help us deliver our services. These providers have access to personal information only as needed to perform their functions and are contractually obligated to protect your data:

• Payment Processors: Secure handling of billing and payment information
• Email Service Providers: Delivery of course materials, notifications, and communications
• Cloud Storage Providers: Secure hosting of your learning materials and progress data
• Analytics Services: Website performance monitoring and user experience analysis
• Customer Support Tools: Managing support tickets and improving response times

Legal Requirements and Safety

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requirements
• Protect our rights, property, or safety, or that of our users or the public
• Prevent fraud, security breaches, or other illegal activities
• Enforce our terms of service or other agreements

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change and provide options for your data if the privacy practices change significantly.

Data Security and Protection

Protecting your personal information is a fundamental priority at Lancely. We employ multiple layers of security measures to safeguard your data:

Technical Security Measures

• Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard protocols
• Access Controls: Strict authentication and authorization systems limit data access to authorized personnel only
• Network Security: Firewalls, intrusion detection systems, and regular security monitoring
• Secure Infrastructure: Data hosted on secure, regularly audited cloud platforms with robust physical security

Operational Security Practices

• Regular security training for all staff members who handle personal data
• Comprehensive background checks for employees with data access
• Regular security audits and vulnerability assessments
• Incident response procedures for rapid handling of any security concerns
• Data minimization practices to collect and retain only necessary information

Your Privacy Rights and Choices

You have significant control over your personal information. Here are your rights and how to exercise them:

Access and Correction Rights

• Right to Access: Request a copy of all personal information we hold about you
• Right to Correction: Update or correct inaccurate or incomplete personal information
• Right to Portability: Receive your data in a structured, machine-readable format

Control and Deletion Rights

• Right to Deletion: Request removal of your personal information from our systems
• Right to Restriction: Limit how we process your personal information
• Right to Object: Opt out of certain types of data processing, particularly for marketing purposes

How to Exercise Your Rights

To exercise any of these rights, contact us using the information provided at the end of this policy. We will respond to your request within 30 days and may require verification of your identity to protect your privacy.

Some rights may be limited by legal requirements or legitimate business needs. For example, we may need to retain certain information for legal compliance or to complete transactions you've initiated.

Cookies and Tracking Technologies

Lancely uses cookies and similar technologies to enhance your browsing experience and improve our services. Here's what you need to know:

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, login, and security features
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Used to deliver relevant content and track campaign effectiveness (with your consent)

Managing Cookie Preferences

You can control cookie settings through your browser preferences or our cookie consent tool. Note that disabling certain cookies may affect website functionality and your user experience.

We also use web beacons and similar technologies in our emails to understand engagement and improve our communications with you.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy:

Retention Periods

• Active Accounts: Information retained while your account remains active and for reasonable period afterward
• Course Progress: Learning history maintained for 5 years to support career development tracking
• Communication Records: Support tickets and correspondence retained for 3 years
• Payment Information: Billing records kept for 7 years as required by financial regulations
• Marketing Data: Contact preferences maintained until you unsubscribe or request deletion

Automated Deletion

We have automated systems that regularly review and delete data that is no longer needed. When you delete your account, most personal information is removed immediately, with some data retained temporarily for security and legal compliance purposes.

International Data Transfers

Lancely is based in France, and we primarily process data within the European Economic Area. However, some of our service providers may be located in other countries, including the United States.

When we transfer your personal information internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions recognizing equivalent privacy protections
• Certification schemes and codes of conduct ensuring data protection standards

These measures ensure your personal information receives the same level of protection regardless of where it is processed.

Children's Privacy

Lancely's services are designed for adults seeking career development in inventory forecasting and supply chain management. We do not knowingly collect personal information from children under 16 years of age.

If we become aware that we have collected personal information from a child under 16, we will take immediate steps to delete such information. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will:

• Notify you via email to the address associated with your account
• Display a prominent notice on our website
• Update the "Last Updated" date at the top of this policy
• Provide a summary of key changes for your review

Your continued use of our services after receiving notice of changes constitutes acceptance of the updated privacy policy. If you disagree with changes, you may close your account and discontinue using our services.